Data Protection
LORIQ does not sell customer business data.
LORIQ does not use customer business data to train public, generally available AI models. Specific AI processing terms may vary by product configuration, provider, and customer agreement.
Protection Practices
Customer Data Ownership
Customers retain full ownership of their data. We act as a processor for customer business data.
Data Segregation
Customer data is logically segregated within our infrastructure to prevent unauthorized cross-tenant access.
Retention & Deletion
Data is retained according to customer configuration and deleted upon valid administrative requests or subscription termination.
Backups
Regular automated backups are performed to ensure data durability and support disaster recovery objectives.
Subprocessors
We use authorized subprocessors to provide infrastructure and specialized services. Vendor reviews are conducted prior to engagement.
AI Processing
Specific AI processing terms may vary by product configuration, provider, and customer agreement.
Exports
Tools and APIs are planned to facilitate authorized customer data exports in standard formats.
Confidentiality
Internal personnel are bound by confidentiality obligations and access to customer data is strictly controlled.
Administrative Access
Access by LORIQ personnel to customer data is limited to required operational support and is logged and monitored.
Legal Requests
We have established processes for reviewing and responding to lawful requests for data, prioritizing customer notification when permitted.
International Transfers
Data processing locations and transfer mechanisms are defined in customer agreements based on deployment requirements.